This Shipping & Delivery policy explains how PinkyCoco processes and delivers online orders.

Free Shipping

PinkyCoco currently offers free shipping to supported delivery destinations. The active shipping rate for supported destinations is $0 / free shipping; the checkout confirms whether delivery is available for your address before payment.

Current Delivery Exclusions

PinkyCoco does not currently offer shipping to Israel, Japan, India, Afghanistan or Russia. If shipping is unavailable for an address, checkout will not offer a delivery method for that destination.

Order Processing

Orders begin processing after payment has been successfully confirmed. Processing time is separate from carrier delivery time and can vary by product, order volume, weekends, public holidays or collection launches.

Where an estimated delivery window is available, it is displayed during checkout before payment.

Delivery Estimates

Delivery estimates begin after dispatch and are estimates rather than guarantees. Customs processing, carrier delays, severe weather, public holidays and circumstances outside PinkyCoco's control can affect delivery.

Tracking

When tracking is available, tracking information is sent to the email address used during checkout after dispatch. Carrier tracking can take time to update after a parcel is accepted.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Email team@pinkycoco.com immediately if an address needs to be corrected. A change cannot be guaranteed after processing or dispatch has started.

Customs, Duties and Taxes

International orders can be subject to customs procedures, import duties, taxes or local handling fees. Where duties or taxes are collected during checkout, they are displayed before payment. Where they are not collected at checkout, the recipient may be responsible for charges applied by the destination country or local authority.

Delayed or Missing Parcels

If tracking has not updated for an extended period or a parcel appears delayed, contact PinkyCoco with your order number so the available carrier information can be reviewed.

Shipping Support

For shipping questions, email team@pinkycoco.com, call +44 7897 002265, or use the Contact Us page.