Returns & Exchanges
We want every customer to understand the PinkyCoco return process before purchasing.
This policy explains return eligibility, return shipping, exchanges and refund processing.
30-Day Return Window
Eligible items may be returned within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day period may not be accepted.
The return period begins from the confirmed delivery date rather than the original order date.
Return Eligibility
To qualify for a return, an item must be:
- Unworn and unused
- Unwashed
- Free from marks, makeup, odours and damage
- Returned with its original tags attached
- Returned with original packaging where applicable
- Accompanied by valid proof of purchase
Items that do not meet these requirements may be rejected and returned to the customer.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalised or custom-made products
- Products clearly marked as final sale before purchase
- Products with opened hygiene seals
- Worn, washed, altered or damaged products
- Items returned outside the 30-day return window
This does not affect your rights where an item is faulty, damaged or incorrectly supplied.
How to Request a Return
- Email team@pinkycoco.com.
- Include your order number.
- Identify the item you want to return.
- State the reason for the return.
- Wait for return instructions and the authorised return address.
Do not send products to an address that has not been provided by the PinkyCoco support team.
Return Method
Approved returns must be sent by mail using a trackable postal or courier service.
Keep the shipping receipt and tracking information until the return has been completed.
PinkyCoco is not responsible for returns lost before reaching the authorised return location.
Return Shipping Costs
Customers are responsible for arranging and paying return shipping when returning an unwanted item or requesting a different size.
PinkyCoco will cover reasonable return shipping costs when an item is confirmed as:
- Damaged on arrival
- Defective
- Incorrectly supplied
PinkyCoco does not charge a restocking fee.
Exchanges
PinkyCoco currently operates a return-and-reorder exchange process.
To select a different size, colour or product:
- Return the original eligible item.
- Place a new order for the preferred item.
Availability cannot be guaranteed while a return is in transit.
Damaged, Defective or Incorrect Orders
Email team@pinkycoco.com within seven calendar days of delivery when an order arrives damaged, defective or incorrect.
Include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
Keep the item and packaging until the PinkyCoco support team has reviewed the request.
Refund Processing
Returned products are inspected after arrival.
Once approved, the refund will be issued to the original payment method within 10 business days.
Banks and payment providers may require additional time to display the refund in the customer’s account.
Original Delivery Charges
Original delivery charges are non-refundable when an order is returned because of preference, fit or a change of mind.
Original delivery charges may be refunded when the entire order is confirmed as damaged, defective or incorrectly supplied.
Order Cancellations
Email team@pinkycoco.com immediately when an order needs to be cancelled.
Cancellation cannot be guaranteed after processing or fulfilment has started.
Return Support
For questions about a return, email team@pinkycoco.com.
Include your order number in every return-related message.