Returns & Refunds

We want every customer to clearly understand the PinkyCoco return and refund process before purchasing.

30-Day Return Window

Eligible items may be returned within 30 calendar days from the date of delivery.

Return requests submitted after the 30-day period may not be accepted.

Made-to-Order Items

Standard PinkyCoco made-to-order products remain eligible for return within the 30-day return window when they meet the return conditions stated in this policy.

A product being made to order does not by itself make it non-returnable.

Change-of-Mind Returns

Eligible change-of-mind or buyer's-remorse returns are accepted within the 30-day return period.

Customers are responsible for arranging and paying the return shipping cost for change-of-mind, unwanted-item or size-change returns.

Return Eligibility

To qualify for a return, the item must be:

• Unworn and unused
• Unwashed
• Free from marks, makeup, odours or customer-caused damage
• Returned with original tags attached
• Returned with original packaging where applicable
• Accompanied by valid proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Products specifically personalized or customized for the customer beyond the standard size, color or product options offered on the website
• Products clearly marked as final sale before purchase
• Products with opened hygiene seals
• Items that have been worn, washed, altered or damaged after delivery through use or mishandling
• Items returned outside the 30-day return period

How to Request a Return

Email team@pinkycoco.com with:

• Your order number
• The item you want to return
• The reason for the return

Please wait for return approval and return instructions before sending your item.

Authorized Return Address

Use this address only after your return has been approved:

JC-TOP0816
20531 E Walnut Dr N
Walnut, CA 91789
United States
Return contact: +1 (626) 715-7176

This Walnut, California address is the authorized return-processing address and is not the manufacturing or order-dispatch origin.

Return Shipping Costs

Customers are responsible for return shipping costs for:

• Change-of-mind returns
• Unwanted items
• Size changes

PinkyCoco will cover reasonable return shipping costs when an item is confirmed as:

• Damaged on arrival
• Defective
• Incorrectly supplied

PinkyCoco does not charge a restocking fee.

Exchanges

PinkyCoco operates a return-and-reorder exchange process.

Return the original eligible item and place a new order for the preferred item or size.

Damaged, Defective or Incorrect Orders

Please report damaged, defective or incorrect orders to team@pinkycoco.com within 7 calendar days of delivery where possible.

This reporting request helps us investigate the issue promptly and does not reduce the applicable 30-day return window for eligible items.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Refund Processing

Returned products are inspected after arrival.

Once the return has been approved, the refund will be issued to the original payment method within 10 business days.

Order Cancellations

Please contact team@pinkycoco.com as soon as possible if you need to cancel an order.

Cancellation cannot be guaranteed once processing, production or fulfilment has started.