Shipping & Delivery

This Shipping & Delivery policy explains how PinkyCoco processes and delivers online orders.

Order Processing

Orders begin processing after payment has been successfully confirmed.

Processing time is separate from carrier delivery time.

Order preparation may take longer during weekends, public holidays, collection launches or periods of unusually high order volume.

Exact delivery options and available estimates are displayed during checkout before payment.

Delivery Destinations

Available delivery destinations are determined by the active PinkyCoco shipping and market settings.

The countries and delivery methods currently available for an order will be displayed during checkout.

An order cannot be completed when delivery is unavailable for the selected address.

Delivery Estimates

Available estimated delivery times are displayed during checkout where supported.

Delivery estimates begin after an order has been dispatched and do not include order-processing time.

Estimated dates are not guaranteed. Customs processing, carrier delays, severe weather, public holidays and other circumstances outside PinkyCoco’s control may affect delivery.

Shipping Charges

Any applicable shipping charge is displayed during checkout before payment is completed.

The final shipping amount depends on the delivery destination, available service and current shipping settings.

Tracking

When tracking is available, tracking information will be sent to the email address used during checkout after the order has been dispatched.

Tracking updates may take time to appear after the carrier receives the parcel.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Email team@pinkycoco.com immediately if an address needs to be corrected.

An address change cannot be guaranteed after processing or dispatch has started.

Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes or local handling fees.

Where duties or taxes are collected during checkout, they will be displayed before payment.

Where they are not collected during checkout, the recipient may be responsible for charges applied by the destination country or local authority.

Customs requirements and charges are determined by the destination country and are outside PinkyCoco’s control.

Delayed or Missing Parcels

Carrier delivery dates are estimates and occasional delays can occur.

If tracking has not updated for an extended period, contact PinkyCoco with your order number so the available carrier information can be reviewed.

A parcel will only be treated as lost after the carrier’s investigation process has been completed.

Shipping Support

For delivery questions, email team@pinkycoco.com or use the Contact Us page.

Include your order number when contacting PinkyCoco about an existing order.