Frequently Asked Questions
Find clear answers about PinkyCoco products, sizing, orders, delivery, returns and customer support.
About PinkyCoco
What is PinkyCoco?
PinkyCoco is a feminine coastal streetwear and lifestyle brand offering statement jackets, coordinated sets, relaxed layers and accessories.
Where can I find the newest PinkyCoco products?
New arrivals are added to the Fresh Coco collection. Products will appear there as soon as they become available.
Will sold-out products be restocked?
Some products may return, while limited releases might not be restocked. Availability is always shown on the relevant product page.
Products and Sizing
How do I select the correct size?
Review the sizing and fit information on the individual product page before ordering. Compare the listed measurements with your own body measurements or a similar garment that fits you well.
What should I do when I am between sizes?
Choose the smaller size for a closer fit or the larger size for a more relaxed fit, unless the product page provides different guidance.
Do all PinkyCoco products fit the same?
No. Jackets, hoodies, trousers and coordinated sets can have different silhouettes. Always review the product-specific fit description.
Are the colours exactly the same as shown online?
We aim to present colours accurately, but appearance can vary slightly because of lighting, photography and screen settings.
Where can I find fabric and care instructions?
Materials and care instructions are displayed on the product page and garment label where applicable.
Orders and Payments
Which payment methods are accepted?
The payment methods currently available for your location are displayed securely during checkout.
Can I change or cancel an order?
Email team@pinkycoco.com as quickly as possible. We will try to assist, but changes or cancellations cannot be guaranteed once processing has started.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address entered during checkout. Check your spam or junk folder when it does not appear in your inbox.
Shipping and Delivery
Will I receive tracking information?
When tracking is available, it will be sent by email after dispatch.
Where does PinkyCoco deliver?
Available delivery destinations and methods are shown during checkout.
Can delivery estimates change?
Yes. Customs processing, carrier delays, severe weather and other circumstances outside our control can affect estimated delivery dates.
Returns and Exchanges
What is the PinkyCoco return window?
Eligible items can be returned within 30 calendar days from the date of delivery.
Which items are eligible for return?
Eligible items must be unworn, unused, unwashed and returned in their original condition with tags attached.
Do you offer direct exchanges?
PinkyCoco currently uses a return-and-reorder process. Return the eligible item according to the Returns & Exchanges policy and place a new order for the preferred size or style.
Who pays for return shipping?
Customers are responsible for return shipping costs unless an item is confirmed as damaged, defective or incorrectly supplied.
How long does a refund take?
Approved refunds are issued to the original payment method within 10 business days after the returned item has been inspected. A bank or payment provider may require additional processing time.
What should I do if my order arrives damaged or incorrect?
Email team@pinkycoco.com within seven calendar days of delivery. Include your order number, a description of the issue and clear photographs.
Customer Support
How can I contact PinkyCoco?
Email team@pinkycoco.com, use the Contact Us form or call +44 7897 002265.