Frequently Asked Questions
Find clear answers about Pinkycoco products, sizing, orders, delivery, returns and customer support.
About Pinkycoco
What is Pinkycoco?
Pinkycoco is a women's outerwear and fashion label focused on statement jackets, racing-inspired styles, leather jackets, puffers, bombers, denim, hoodies and coordinated sets.
Where can I find the newest Pinkycoco products?
New arrivals are added to the Fresh Coco collection. You can also browse Coco Jackets, Pinky Racing, Coco Clouds, Coco Sets and Rare Pinky.
Will sold-out products be restocked?
Some products may return, while limited releases might not be restocked. Availability is shown on the relevant product page.
Products and Sizing
How do I select the correct size?
Review the sizing and fit information on the individual product page and compare your measurements with the Pinkycoco Size Guide. Product-specific guidance takes priority.
What should I do when I am between sizes?
Choose the smaller size for a closer fit or the larger size for a more relaxed fit, unless the product page provides different guidance.
Do all Pinkycoco products fit the same?
No. Jackets, hoodies, trousers and coordinated sets can have different silhouettes. Always review the product-specific fit description.
Are colours exactly the same as shown online?
We aim to present colours accurately, but appearance can vary slightly because of lighting, photography and screen settings.
Where can I find material and care information?
Materials and care information are displayed on the product page and garment label where applicable.
Orders and Payments
Which payment methods are accepted?
Shop Pay is available where supported. Any additional payment methods enabled through Shopify are displayed securely during checkout.
Can I change or cancel an order?
Email team@pinkycoco.com as quickly as possible. Changes or cancellations cannot be guaranteed once processing has started.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address entered during checkout.
Shipping and Delivery
Does Pinkycoco offer free shipping?
Yes. Pinkycoco currently offers free shipping to supported delivery destinations. Shipping availability for your address is confirmed at checkout.
Will I receive tracking information?
When tracking is available, it will be sent by email after dispatch.
Where does Pinkycoco deliver?
Pinkycoco ships free to supported destinations. Current primary delivery estimates are listed on the Shipping & Delivery page.
Can delivery estimates change?
Yes. Customs processing, carrier delays, severe weather, public holidays and other circumstances outside our control can affect estimated delivery dates.
Returns and Exchanges
What is the Pinkycoco return window?
Eligible items can be returned within 30 calendar days from the date of delivery.
Can I return an item because I changed my mind?
Yes, eligible change-of-mind or buyer's-remorse returns are accepted within the 30-day return window when the item meets the return conditions. Customers are responsible for return shipping for these returns.
Which items are eligible for return?
Eligible items must be unworn, unused, unwashed and returned in their original condition with tags attached.
Do you offer direct exchanges?
Pinkycoco currently uses a return-and-reorder process. See Returns & Exchanges.
How long does a refund take?
Approved refunds are issued to the original payment method within 10 business days after the returned item has been inspected.
What should I do if my order arrives damaged or incorrect?
Email team@pinkycoco.com within seven calendar days of delivery with your order number, a description of the issue and clear photographs.
Customer Support
Email team@pinkycoco.com, call +44 7897 002265, or use the Contact Us page.