Returns & Exchanges
We want every customer to understand the Pinkycoco return and refund process before purchasing.
30-Day Return Window
Eligible items may be returned within 30 calendar days from the date the order is delivered. Return requests submitted after the 30-day period may not be accepted.
Change-of-Mind / Buyer's-Remorse Returns
Eligible change-of-mind or buyer's-remorse returns are accepted within the 30-day return window when the item meets the conditions below. Customers are responsible for arranging and paying return shipping for these returns.
Return Eligibility
To qualify for a return, an item must be:
- Unworn and unused
- Unwashed
- Free from marks, makeup, odours and damage
- Returned with original tags attached
- Returned with original packaging where applicable
- Accompanied by valid proof of purchase
Non-Returnable Items
- Gift cards
- Personalised or custom-made products
- Products clearly marked as final sale before purchase
- Products with opened hygiene seals
- Worn, washed, altered or damaged products
- Items returned outside the 30-day return window
How to Request a Return
- Email team@pinkycoco.com.
- Include your order number.
- Identify the item you want to return.
- State the reason for the return.
- Wait for return approval and shipping instructions before sending the item.
Authorized Return Address
Use this address only after Pinkycoco has approved the return:
Recipient: JC-TOP0816
Address: 20531 E Walnut Dr N, Walnut, CA 91789, United States
Return contact: +1 (626) 715-7176
Do not send an unapproved return to this address. Pinkycoco's business address remains Via Vittorio Emanuele 55, 50041 Calenzano, FI, Italy.
Return Method
Approved returns must be sent by mail using a trackable postal or courier service. Keep the shipping receipt and tracking information until the return is complete.
Return Shipping Costs
Customers are responsible for return shipping for unwanted items, change-of-mind returns or size changes. Pinkycoco will cover reasonable return shipping costs when an item is confirmed as damaged on arrival, defective or incorrectly supplied.
Pinkycoco does not charge a restocking fee.
Exchanges
Pinkycoco currently operates a return-and-reorder exchange process: return the original eligible item, then place a new order for the preferred item.
Damaged, Defective or Incorrect Orders
Email team@pinkycoco.com within seven calendar days of delivery. Include your order number, a description of the issue and clear photographs.
Refund Processing
Returned products are inspected after arrival. Once approved, the refund is issued to the original payment method within 10 business days.
Order Cancellations
Email team@pinkycoco.com immediately when an order needs to be cancelled. Cancellation cannot be guaranteed after processing or fulfilment has started.
Return Support
For help, email team@pinkycoco.com or use the Contact Us page.