Shipping & Delivery

This Shipping & Delivery policy explains how Pinkycoco processes and delivers online orders.

Free Shipping

Pinkycoco offers free shipping to supported delivery destinations. The active shipping rate for supported destinations is $0 / free shipping. Checkout confirms whether delivery is available for the entered address before payment.

Current Delivery Exclusions

Pinkycoco does not currently offer shipping to Israel, Japan, India, Afghanistan or Russia. If shipping is unavailable for an address, checkout will not offer a delivery method for that destination.

Processing and Estimated Delivery

Orders begin processing after payment has been successfully confirmed. Business days exclude weekends and public holidays.

  • United States: up to 4 business days processing/handling before dispatch; estimated delivery after dispatch is approximately 4 business days.
  • United Kingdom: up to 4 business days processing/handling before dispatch; estimated delivery after dispatch is approximately 4 business days.
  • European Union: up to 4 business days processing/handling before dispatch; estimated delivery after dispatch is approximately 4 business days.
  • Canada: up to 4 business days processing/handling before dispatch; estimated delivery after dispatch is approximately 4 business days.
  • Australia: up to 5 business days processing/handling before dispatch; estimated delivery after dispatch is approximately 10 business days.

Delivery times are estimates, not guarantees. Customs processing, carrier delays, severe weather, public holidays and other circumstances outside Pinkycoco's control can affect delivery.

Carriers

Orders may be shipped using UPS, DHL or FedEx depending on the destination, service availability and order requirements.

Tracking and Order Updates

When tracking is available, tracking information is sent to the email address used during checkout after dispatch. Carrier tracking can take time to update after a parcel is accepted.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Email team@pinkycoco.com immediately if an address needs to be corrected. A change cannot be guaranteed after processing or dispatch has started.

Customs, Duties and Taxes

International orders can be subject to customs procedures, import duties, taxes or local handling fees. Where duties or taxes are collected during checkout, they are displayed before payment. Where they are not collected at checkout, the recipient may be responsible for charges applied by the destination country or local authority.

Delayed or Missing Parcels

If tracking has not updated for an extended period or a parcel appears delayed, contact Pinkycoco with your order number so the available carrier information can be reviewed.

Shipping Support

For shipping questions, email team@pinkycoco.com, call +44 7897 002265, or use the Contact Us page.